| A PowerPoint import error |
A PowerPoint file or page fails to import |
| Access to path is denied |
If you get the error message “Access to path is denied” when importing PowerPoint. |
| Atlantic products running on Macs |
Can Atlantic products (Content Point, Capture Point and Knowledge Point) run on Macs? |
| Cannot connect to server |
You receive the message 'Cannot connect to server' when you try to connect to Content Point |
| Capture Point file import failure |
A Capture Point file fails to import into Content Point |
| Changing course resolution |
If I create a course at a resolution of 1024x768, can I convert it to 800x600? |
| Changing image sizes |
How do I change an image size but keep the proportions? |
| Content Point Login error |
Content Point author receives the following error when logging into Content point:
"Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with the error message: ..........." |
| Course explorer missing |
I cannot see the Course Explorer in Content Point |
| Course locks on blue screen |
I have Flash 9 installed, and my compatibility checker tells me everything is ok, however I get a blue screen when I try to run a course. |
| Displaying HTML escape characters in Content Point |
If you type a character in a Dialogue box or as the Instruction text property for a Text Input or Hot Spot element and it doesn't appear when you preview the slide, it may be that you need to enter the character as an HTML escape character.
A list of HTML escape characters and the codes that must be used can be found here:
http://www.theukwebdesigncompany.com/articles/entity-escape-characters.php |
| Error 503 using Content Point |
You receive the message ‘The request failed with HTTP status 503: service is unavailable’ |
| Flash documentation |
What documentation is available to assist Flash designers integrating their own content manageable Flash elements into Atlantic Link? |
| Flash template not working |
A Flash file plays correctly when run standalone but does not work properly in Content Point. |
| Forgot log in details |
I have forgotten my user name or password. How can I retrieve them? |
| Frame rate wrong in swf file |
Why does my Flash file run faster/slower in Content Point than it does in Flash? |
| Grid colour |
Can I change the grid colour in Content Point? |
| Hot spots & text inputs not showing |
When I preview a page, I can see Hot Spot and Text Input instructions, but these don't appear in a published course |
| I can't log in, user already connected |
I can’t log in to Content Point or Knowledge Point, user
already connected error |
| I have to click the continue button twice |
I have to click the continue button twice in a multiple choice quiz when I run it as a learner before I can continue. |
| Images not displaying |
My images fail to show when I run a course but I can see them in Content Point. |
| Incorrect fonts |
Why do my fonts change in a published course? |
| Installation error |
I receive an error when Installing Content Point: The application has generated an exception that could not be handled, process id=0xe84 (3716), tread id=0xae0(2784) |
| Live preview in Content Point Flash movies |
When I change the properties of a content manageable Flash movie, the changes don't appear on the slide straight away |
| Mutliple choice quiz images |
Can images associated with questions in the multiple choice quiz be resized or repositioned? |
| Not enough threads error message |
When connecting to Content Point the message 'Not enough threads in threadpool' appears. |
| PowerPoint/Excel/PDF/Word document not loading |
Why won't my PowerPoint/Excel/PDF/Word document open in a new window in a published course? |
| Publishing error |
When publishing a course I receive an error message: Content Point generating training draft error: Could not save file |
| Removing the course selection menu |
I want to publish a standalone course without the course selection menu so that the user goes straight into the course |
| Skipping a slide |
When I place a single Flash element on a page, the page is skipped when the course is run |
| Supported opperating systems |
Can Atlantic Link courses run on a Linux or non-Microsoft environment? |
| Tests folder in Content Point |
What is the Tests folder for in Content Point? |
| The glossary xml file isn't working |
I've created an xml file for use with the glossary, however it's not showing when I import this into the glossary template. |
| Unable to handle request |
I get the message 'Unable to handle request without a valid action parameter. Please supply a valid soap action'. |
| Using large movie files in a course |
What is the best options for using large movie files (e.g. larger than 10MB) in a course? |
| Wait element problem |
When I place a Wait element on a slide, the subsequent elements fail to appear when the slide is previewed |
