| Background images aren't displaying |
When a Learner runs a course they are unable to view the background image. All other elements are visible. |
| Check compatibility fails |
Check compatibility tells me Java script is disabled but I have Java script installed, and the course wont run. |
| Courses have stopped working |
Ive updated the Flash player to the latest flash version (Version 9) and my courses have stoped working. The compatibility chacker says that everything is fine |
| Courses not marking complete |
My course doenst mark as complete using the course completion asset |
| I can't export my learning results |
When I select the Export button on the learning tab in Knowledge point, I step through the wizard and then the export stops, I get no option to save. |
| Internet Explorer compatibility error |
I am running IE 6 (or above) but the compatibility checker is saying that my browser is below the minimum specification |
| JavaScript enabled error |
When I click 'Check compatibility' in Knowledge Point, it states that JavaScript is not enabled. My IE settings appear to be correct. |
| Log in error |
You receive the message: 'Cannot set column id_course, the value violates the max length limit of this column' |
| Standalone course stops at 'Initialising script' |
When launching a standalone course, the screen shows 'Initializing Script' and does not run the course. |
| Unpublishing courses |
If a course has been published in error, can I unpublish it? |
| Images not displaying |
My images fail to show when I run a course but I can see them in Content Point. |
| Courses do not run correctly |
Courses do not run correctly in Internet Explorer. |
| Course runs in a window |
Why does my course appear in a window when I select to run it full screen? |
| Incorrect fonts |
Why do my fonts change in a published course? |
| Hot spots & text inputs not showing |
When I preview a page, I can see Hot Spot and Text Input instructions, but these don't appear in a published course |
| Exit time not recorded |
The exit time when a learner quits a course is intermittently not being recorded |
| PowerPoint/Excel/PDF/Word document not loading |
Why won't my PowerPoint/Excel/PDF/Word document open in a new window in a published course? |
| Course not visible in Knowledge Point |
Why is my course not visible to learners when I publish it to Knowledge Point? |
| Knowledge Point error |
You receive the following message when using Knowledge Point: Error occurred: You cannot reach this page in such a way’ |
| Active content removed |
I get the message 'Active content removed' when running a course on my PC |
| Published course not running full screen |
I have published a standalone course and I checked the option 'Exclude course selection menu', but the course does not run full screen and I have to scroll down to find the navigation buttons |
| Supported opperating systems |
Can Atlantic Link courses run on a Linux or non-Microsoft environment? |
| Forgot log in details |
I have forgotten my user name or password. How can I retrieve them? |
